Updated April 26th 2020

As the situation around (COVID-19) continues to evolve, I wanted to let you know what Mountain Madness Tours is doing to support you and your travel plans over the coming summer. With many uncertainties ahead, we’re doing everything we can to ensure your travel safety and provide maximum flexibility concerning your booking.

At this stage we have cancelled all our scheduled Jasper to Banff cycling tours in June and July 2020. We currently have very limited space available on our remaining tours scheduled for August 2020 and we are currently holding out hope that we are able to run these tours as planned.
We may extend our season into September if the current situation allows.

Given these unique circumstances I would like to enhance the current cancellation policy to offer peace of mind and flexibility.

1. Your deposit (due upon registering for a tour) is now fully transferrable to a future tour date (later this summer or anytime during the 2021 season) if covid ends up disrupting your travel plans.

2. The final payment, usually due 6 weeks before a tour will now move to 4 weeks before your tour date. Just before this date We’ll reach out to you again with an update on whether your tour is likely to go ahead or not.

3. The final payment will be fully refundable if border closures or quarantines prevent you from travelling to Canada / Edmonton and taking part in the tour.

4. If 2 weeks before your tour we still don’t have clarity on the safety or viability of your tour, we will cancel the tour. In this case your final payment will be refundable, and your deposit will be transferrable to a future tour date (later this summer or for the 2021 season).

5. Deposits received for bookings in 2021 will be fully refundable till we know more about the long term effects of this situation.

As we’ve learned over the past month, what makes sense today may not make sense tomorrow. Please understand that we reserve the right to change these policies without prior notice due to this very fluid and unpredictable situation.

We’ll continue to monitor the situation closely and post an update here if anything significant changes. In the mean time you can book with confidence knowing that we’ve got your back if your travel situation needs to change this summer.

Looking forward to meeting you in person and supporting your bike tour between Jasper and Banff when you’re ready to join us.
Don’t hesitate to reach out to me personally if you have any questions.

Warm Regards
Ben (Owner / Operator)
7808859813 (cell)